Return & Refund Policy
Return & Refund Policy
Last Updated: May 02, 2026
At Cheeky Mug, we take pride in the quality of our products and appreciate every customer who supports our store.
Please read this Return & Refund Policy carefully before placing an order. By purchasing from CheekyMug.store, you acknowledge and agree to the terms outlined below.
ORDER CANCELLATIONS
Customers may request cancellation within 12 hours of purchase.
After this period, order processing may have already begun.
Once an order has entered processing, cancellation requests may not be possible.
If a cancellation request is approved before processing begins, a refund may be issued to the original payment method.
REFUNDS
Refunds may be considered in the following circumstances:
The order cannot be fulfilled by Cheeky Mug.
The customer receives the wrong product.
The product arrives with a verified manufacturing defect.
The product arrives substantially different from the product description.
Applicable consumer protection laws require a refund.
Any approved refund will be issued to the original payment method used for purchase.
Processing times may vary depending on the payment provider and financial institution.
RETURNS
We accept return requests only in limited circumstances.
To be eligible for return review:
The request must be submitted within 14 days of delivery.
The item must be unused.
The item must be in its original condition.
Original tags, packaging, and accessories must be included whenever possible.
Proof of purchase must be provided.
Returns that do not meet these conditions may be denied.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
Customized or personalized products.
Products altered at the customer's request.
Products damaged due to misuse, improper care, or normal wear and tear.
Gift cards.
Digital services.
Promotional or clearance items marked as final sale.
Nothing in this section limits any rights granted under applicable consumer protection laws.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Your request should include:
Order number
Description of the issue
Clear photographs of the item
Clear photographs of the packaging
Each case is reviewed individually.
Depending on the circumstances, we may offer:
A replacement
A repair
Store credit
A partial refund
A full refund
The appropriate resolution will be determined at our reasonable discretion and in accordance with applicable law.
RETURN SHIPPING
If a return is approved due to our error, verified defect, or incorrect shipment, we may provide return instructions and cover reasonable return shipping costs.
For all other approved returns, customers may be responsible for return shipping expenses.
Original shipping charges are generally non-refundable unless required by law.
EXCHANGES
If you wish to exchange an item, please contact us before returning the product.
Exchanges are subject to product availability and approval.
We reserve the right to offer a refund or store credit instead of an exchange where appropriate.
OPTIONAL DIGITAL SERVICES
To improve the customer experience, we may offer optional digital services during checkout, including:
Priority Handling
Extended Support Services
Shipping Assistance Services
These services are digital in nature and do not constitute physical goods.
Unless otherwise required by applicable law, purchases of digital services are final and non-refundable once provided.
PRIORITY HANDLING
Priority Handling places an order at the front of our internal processing queue.
Priority Handling does not guarantee:
A specific delivery date
Faster carrier transit times
Priority customs clearance
This service is considered fully performed once priority processing has been provided.
VOLUNTARY TIPS
Customers may choose to leave a voluntary tip during checkout as a gesture of appreciation for the Cheeky Mug team.
Tips are entirely voluntary and are not associated with any product, service, guarantee, or additional benefit.
All tips are final and non-refundable.
CHARGEBACKS
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
We are committed to resolving customer concerns fairly and professionally.
Fraudulent, abusive, or bad-faith chargebacks may be disputed using:
Order records
Communication records
Tracking information
Delivery confirmations
Payment records
Nothing in this section limits any rights provided under applicable consumer protection laws.
EUROPEAN UNION CONSUMER RIGHTS
If you are located within the European Union, you may have additional rights under applicable consumer protection legislation.
Certain rights cannot be waived or limited by this policy.
Where a conflict exists between this policy and mandatory consumer protection laws, applicable law shall prevail.
CONTACT
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
Cheeky Mug Madrid, Spain 28007 CheekyMug.store